A collection of the most forward thinking minds in the CRM and CEM communities to come up with a community created definition of CRM 2.0 - with the purpose of providing a service to the CRM/Customer experience communities themselves and the customers and companies who have historically spent inordinate time trying to extract some definition of either CRM or CEM or where each fits in the pantheon of the other.

http://haystack.cerado.com/profile/1526