Partner and co-founder of Solvis Consulting, Jesus Hoyos has over 15 years of experience providing leadership in the execution of Customer Relationship Management initiatives. Throughout his career he has assisted clients, vendors, and team members with business processes, requirements, project management, quality assurance, business cases, best practices, and technologies, using the implementation of CRM solutions. Before founding Solvis, he was the Regional Domain Partner for Customer
Management Solutions in Latin America for Cambridge Technology Partners. At Solvis, Jesus has worked with high profile international companies including: Entertainment Publications, Surebridge, Inc., Envision EMI, BellSouth (Ecuador/Peru), Todo1 Bank Portal (Colombia, Venezuela, Ecuador), Axtel (Mexico), Connexium, Nortel Networks, and Aliant Telecom (Canada). Jesus Hoyos widely lectures on CRM. Sample lectures and workshops topics include: CRM Best Practices�, Making CRM Customer Centric�, How to implement a CRM Project Management Office�, CRM It is all about Marketing, not Technology�, CRM Strategies�, Customer Retention Strategies�, The CRM Advocate�, Marketing and CRM Metrics�, and Managing Multi-Channel Operations�. Visit my CRM Blog in Spanish - www.jesushoyos.typepad.com - Customers Forever - www.customersforever.com - Solvis Consulting - www.solvisconsulting.com

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